Zoom Tech Automotive is committed to providing you, our customer, with professional automotive service and maintenance at a reasonable cost with qualified technicians. We also have a strong code of ethics that everyone at the shop follows. We promise to:

• Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

• Offer customers a price estimate for work to be performed.

• Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

• Make every effort to keep the customer informed about appointments and completion deadlines.

• Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

• Furnish or post copies of any warranties covering parts or service.

• Use quality Auto Parts, guaranteed coast-to-coast.

• Provide and honor most manufacturer warranties.

• Exercise reasonable care for the customer’s property while it is being serviced.

• Make every effort to fix the customer’s vehicle right the “first time”.

• Maintain a system for fair settlement of customer’s complaints.

• Cooperate with established consumer complaint mediation activities.

• Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.